Organizational learning in a sport environment
improving management and policymaking of Dutch professional football clubs
The main mission of KNVB Expertise is to improve management quality of Dutch professional football clubs and to strengthen the national and international position of Dutch professional football over time. Clubs are challenged in translating potentially beneficial knowledge into actual organizational change. This research focuses on two levels of study; first, the knowledge dissemination process by KNVB Expertise to clubs is studied and second, knowledge management styles of Dutch professional football organizations are studied. Managerial implications are provided that can be used by KNVB Expertise to better adapt their knowledge dissemination process to different knowledge management styles of Dutch professional football clubs. Secondly, this study contributes to the literature on intra organizational learning in service organizations and inter-organizational learning between service organizations. The following problem statement is used in this study: how can KNVB Expertise adapt the process of disseminating useful knowledge to clubs that vary in their knowledge management style?